We are always at your service
After-sales service and support hotline
The after-sales service period for the equipment begins on the date it is delivered to the customer. The warranty period is 12 months.
We also provide installation and commissioning services. Based on the predetermined plan and the user's actual needs, we will develop an installation plan and complete the installation and commissioning work.
During the warranty period, if the machine or any of its components is damaged due to non-human factors, our company will be responsible for the repair or replacement of the equipment or components. After 12 months, customers will need to cover the round-trip freight and accessory costs.
During the warranty period, if the motor, reducer, or power supply system (excluding consumable parts) is damaged for non-human reasons, our company will provide free replacement.
Our Service Commitment
Your satisfaction is our priority
We do not consider the successful installation of a new system as the end of the project, but the beginning. We will support you throughout the entire life cycle of your machine.
Service Commitment
- The entire machine is covered by a one-year warranty and lifetime remote guidance services.
- All equipment provided by our company is covered within the stipulated warranty period. If any quality issues occur, we will dispatch a dedicated engineer to provide timely service and fulfill the service terms of this agreement.
Excellent usability
Always where you need us
No matter what you need from us now, we want you to feel fully supported. We offer dedicated contacts and short response times.
With a strong service team and a global network of service centers, our support hotline is always available.
We can also perform remote maintenance, allowing us to quickly and easily resolve many issues.
Spare Parts – Lifetime Support
GET IN TOUCH WITH US
The warranty period is calculated from the date the product is installed and accepted as qualified.
After the warranty period expires, if the equipment is relocated (for example, disassembling from Project A and reassembling for Project B), labor will be provided by the party responsible for disassembly and assembly. Our company can dispatch professional engineers to cooperate with installation to ensure normal use before leaving the site. Fees will be charged reasonably based on the situation.
After each service, we will provide a formal after-sales service report to the customer.
Help Hotline
+86-15554435355
Email: yue@xuhuijx.com
Shandong Xuhui Quality
Spare Parts
Available inventory
Short delivery time
We maintain a stable inventory of spare parts and can send replacements promptly to ensure timely project progress. Even for major or special projects with tight schedules, we commit to cooperating to meet acceptance and completion deadlines.
To ensure efficiency, we fully support the normal operation of the equipment and will not delay project schedules due to equipment quality issues.
We solemnly guarantee that all core control systems and key electronic components are sourced from leading brands.
GOOD REASONS FOR USING
Quality
Reliability
Short delivery time
Precise solutions
Warranty certification
Technical expertise and support
Distribution system
Continuous development and optimization
Worry-free Production
Service Contract
Comprehensive protection
Sign a maintenance contract with Shandong Xuhui
As a contract customer, we work behind the scenes to ensure that your equipment is always in optimal condition.
How it works
Maintenance is performed at scheduled intervals agreed upon by both parties. To ensure high-quality service, all machine functions are inspected and recorded using a machine-specific checklist.
Your advantages
- Improve machine availability through regular maintenance.
- Easy cost control: You know your annual maintenance budget and avoid unexpected expenses.
- Safety: Regular inspections ensure equipment reliability.
Remote Maintenance
Technical Service
If your production line is running at full capacity and the machine suddenly stops, we can provide immediate assistance through remote maintenance. Through video calls, our after-sales team can offer step-by-step guidance for troubleshooting.
Our technology
- We provide advanced equipment with core systems sourced from leading brands to meet user requirements.
- Our company is responsible for the quality of the products it manufactures. Normal wear-and-tear parts are not covered by the warranty.
- We offer lifetime technical guidance, free system software upgrades, and 24-hour consultation services.
- We are familiar with the performance characteristics of equipment from leading international manufacturers and incorporate their strengths to continuously improve.
- We guarantee sufficient spare parts supply at cost price.
- We guide equipment installation and can send personnel for installation, commissioning, and trial operation.
- We can arrange opportunities for visits, training, and exchanges at domestic steel bar processing sites.
